CANCELLATION AND REFUND POLICY

CANCELLATION POLICY:

Products can be returned within a day from the date of delivery in case of wrong products & wrong sizes.

Payment refunds will be applicable only on orders in case incorrect products are delivered.
We will not charge for replacements if wrong products (incomplete sets/ incorrect style/wrong/damaged products) are received by the customer.
We will not charge for replacements if wrong products (incomplete sets/ incorrect style/wrong/damaged products) are received by the customer.
It is mandatory to send the photos of the invoice & product to further the process in case a customer receives damaged products.
Orders are not eligible for refunds if returned (as cosmetic products are not reusable due to hygiene factors), they will only be re-shipped after sending a query to help@discoveriq.in
An easy cancellation process is available for all our esteemed customers. You can cancel your order before the product has been shipped. Your entire order amount will be refunded in case of Online Orders, However, the reward points that have been used in that particular order will not be credited back to your account. The reward points can be used only once.

You can cancel an order in easy step:

Email us at help@discoveriq.in, Please Note that, as it's a B2B order complete order needs to be canceled with an appropriate reason. We do not accept Partial order cancellation requests. This has to be communicated before shipment from the Brand warehouse, or else we don't accept it.

REFUND POLICY:
Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.

Your refund is estimated to be credited to the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

MODE OF REFUND:
For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.

GUIDELINES FOR A VALID RETURN:
Product, if any, should be in original condition, Box should be retained and returned.
All products sold on DiscoverIQ are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.

RETURN POLICY
Products can be returned within 3 days from the date of delivery in case of wrong products & wrong sizes.

Payment refunds will be applicable only on orders in case incorrect products are delivered.
We will not charge for replacements if wrong products (incomplete sets/ incorrect style/wrong/damaged products) are received by the customer.
We will not charge for replacements if wrong products (incomplete sets/ incorrect style/wrong/damaged products) are received by the customer.
It is mandatory to send the photos of invoice & product to further the process in case a customer receives damaged products.
Orders are not eligible for refunds if returned (as cosmetic products are not re-usable due to hygiene factors), they will only be re-shipped after sending a query on help@discoveriq.in

EXCHANGES:
Only size exchanges are allowed. Items can be exchanged for a similar size or a different size if wrong product is delivered.

RETURN INTIMATION:
You can email us at help@discoveriq.in within 3 days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.

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